Welcome to Costumes Shop! We’re here to help make your costume shopping experience magical and stress-free. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.
Product Questions
What types of costumes do you offer?
We specialize in a wide variety of costumes for all ages and occasions! Our collection includes:
- Apparel and accessories like bowties and suspenders
- Baby costumes (including Disney, newborn, and classic styles)
- Boys costumes (funny, gaming, ninja, occupation & military themes)
- Girls costumes (classic and contemporary styles)
- Mens costumes (classic, funny, and occupation themes)
- Womens costumes (including easy costumes for last-minute events)
Do you have costumes for special occasions beyond Halloween?
Absolutely! While we’re perfect for Halloween, our costumes are great for cosplay events, themed parties, school plays, costume parties, and any celebration where you want to make a memorable impression.
What are your “Easy Costumes for Women”?
Our Easy Costumes for Women are specially curated outfits that are simple to wear and perfect for last-minute events. They’re designed for comfort, ease of use, and quick shipping – ideal when you need a great costume fast!
Shipping & Delivery
What shipping options do you offer?
We offer two convenient shipping options:
- Standard Shipping ($12.95) via DHL or FedEx – 10-15 days after dispatch
- Free Shipping via EMS on orders over $50 – 15-25 days after dispatch
How long does order processing take?
We typically process orders within 1-2 business days before they’re shipped out. You’ll receive a dispatch notification with tracking information once your order ships.
Do you ship internationally?
Yes! We proudly serve customers worldwide from our Mesa, Arizona base. However, we cannot ship to some remote areas and parts of Asia. International customers should allow additional time for customs processing and note that any customs fees or import taxes are the customer’s responsibility.
What if I need my costume urgently?
For last-minute needs, we recommend our Standard Shipping option for the fastest delivery. Also, check out our “Easy Costumes for Women” and other quick-ship items that are perfect when time is essential.
Returns & Exchanges
What is your return policy?
We want you to love your costume! You have 15 days from receipt to return any items that don’t meet your expectations. Please ensure items are in original condition with tags attached.
How do I initiate a return?
To start a return, please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the simple process.
Payment & Account
What payment methods do you accept?
We accept all major payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption and security measures to protect your payment information. Your financial details are safe with us.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy faster checkout on future purchases.
Customer Service
How can I contact customer service?
Our friendly customer service team is here to help! You can reach us at [email protected]. We typically respond within 24 hours and are dedicated to ensuring your costume arrives perfectly and on time.
What are your customer service hours?
Our team monitors emails regularly during business hours. While we don’t have a phone line, our email support ensures we can thoroughly address your questions and provide detailed assistance.
Still Have Questions?
We’re here to help make your costume experience magical! Contact us at [email protected] and we’ll be happy to assist you.
Happy costuming from your friends at Costumes Shop! 🎃✨