Where Your Magical Costume Experience is Our Priority!

Welcome to our Shipping & Returns policy! At Costumes Shop, we’re passionate about creating unforgettable costume moments for all your special occasions. Whether you’re dressing up for Halloween, a themed party, or just for fun, we want your experience with us to be absolutely magical from selection to satisfaction!

🚚 Shipping Information

Order Processing Time

We work hard to get your costumes to you as quickly as possible. All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

📦 Standard Shipping – $12.95

• Carrier: DHL or FedEx

• Delivery Time: 10-15 business days after shipment

• Recommended for when you need your costumes sooner

🎁 Free Shipping

• Carrier: EMS

• Delivery Time: 15-25 business days after shipment

• Available for orders of $50 or more

• Perfect for budget-conscious shoppers who can wait a bit longer

Please Note: We ship globally, but delivery to some remote areas and parts of Asia may not be available. If you’re unsure about delivery to your location, please contact us before ordering.

🔄 Returns & Exchanges Policy

We want you to love your costume as much as we do! If something isn’t quite right, we’re here to help make it better.

Quick Summary

• Returns and exchanges accepted within 15 days of delivery

• Items must be unworn, unwashed, and in original packaging with all tags attached

• Customers are responsible for return shipping costs unless we made an error

1. Eligibility Period

You have 15 days from the date you receive your costume to request a return or exchange.

2. Condition Requirements

To be eligible for return or exchange, items must be:

  • 🎭 In original condition (unworn, unwashed, undamaged)
  • 🏷️ With all original tags attached
  • 📦 In original packaging
  • 🧾 With original receipt or proof of purchase

🚫 Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • 👶 Newborn Baby Costumes and Baby Costumes (intimate apparel items)
  • 🎭 Costumes with makeup or cosmetic components that have been opened
  • 🔞 Intimate apparel items from any category
  • 📦 Items that are not in original condition or missing tags

Note: This policy is based on our product categories including Baby Costumes, Newborn Baby Costumes, and other intimate apparel items where hygiene is paramount.

📋 How to Return or Exchange an Item

1 Contact Our Customer Service

Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.

2 Wait for Authorization

We’ll respond within 24-48 hours with a Return Authorization Number and shipping instructions.

3 Package Your Item

Securely package the item in its original packaging, include your Return Authorization Number, and ship to:

Costumes Shop Returns
2691 Rosewood Court
MESA, US 85201

4 Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective product, etc.).

💰 Refund Information

Refund Processing

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method
  • Appearance on Statement: Depending on your financial institution, refunds may take 5-10 business days to appear on your account

Accepted Payment Methods for Refunds

Visa, MasterCard, JCB, and PayPal (same as your original payment method)

🔄 Exchange Process

How Exchanges Work

For size or style exchanges:

  • Follow the same return process outlined above
  • Clearly indicate in your email that you want an exchange and specify the preferred size/style
  • We’ll ship your new item once we receive the return
  • If the exchange item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference
  • Exchange shipping is free for customers in eligible regions (global except remote areas and parts of Asia)

📧 Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Hello Costumes Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name, Size, Color]
Reason for Return/Exchange: [Please describe the reason]
Preferred Action: [Refund / Exchange for (specify size/style)]
Contact Information: [Your Full Name, Phone Number]

Thank you for your assistance!

Best regards,
[Your Name]

🎃 Need Help? We’re Here for You!

Our customer service team typically responds within 24-48 hours. Contact us at:

Email: [email protected]

Address: 2691 Rosewood Court, MESA, US 85201

We’re committed to making your costume experience magical – from selection to satisfaction!

Thank you for choosing Costumes Shop – where every costume tells a story, and your satisfaction is our priority! ✨